Do you have questions about using Sofia?
You can reach us via the contact form or email us at firstname.lastname@example.org.
Be sure to check out our Knowledge base or online manual (click on the blue button below). You will probably find the answer to your questions there.
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the personal section created and managed by the User when registering with the Platform to use the Service
the Agreement the User concludes with Sofia to use the Service
the information that gives users access to the Content on the Platform
all information posted on the Platform by the User, including but not limited to exercises, videos, text, PDF files, Word documents and PDF documents
Intellectual Property Rights:
all Intellectual Property Rights and other associated rights, such as copyright, trademark rights, patent rights, design rights, trade name rights, database rights and related rights
the user name and password giving the user access to the Service
the service provided by Sofia to the User based on the Agreement concluded between Sofia and the User as specified in Art. 4 and on the Platform
the name under which ACCO cvba offers the Service. ACCO cvba is based at Blijde Inkomststraat 22, 3000 Leuven, Belgium, BE 0403 547 615.
3.1 In order to use the Service, you need to create an Account as described on the Platform. You guarantee Sofia that the information you provide when creating your Account is complete and correct. Access to the Content on the Platform can be obtained via a Code or acceptation of an invite received bij e-mail. This Code and invite are strictly personal and not transmissible to a third party.
3.3 You are responsible for keeping your Login Details confidential. Your Login Details may not be provided to any third parties. Sofia shall assume that you are the person actually signing in with your Login Details. As soon as you find out or have any reason to suspect that the Login Details have fallen into the hands of an unauthorised party, you must notify Sofia.
3.4 Login Details Login are strictly personal and not transmissible to a third party. Sofia reserves the right to modify the login procedure and/or Login Details if it considers it necessary in the interest of the Platform’s operation.
4.1 The Service consists of giving you access to the Platform, where you can create and/or access Content.
Contain viruses, Trojan horses, worms, bots or other software that may damage, delete, appropriate or render unusable or inaccessible any automated processes or that aims to circumvent the technical protection of the Sofia Platform, Service and/or computer systems.
Make available the personal information of others.
Use tools other than those offered by the Service to search the Platform or to use data mining, robots or other means of gathering data.
Use any software and/or hardware tools and/or solutions (developed in-house or provided by a third party) to adopt any information provided by the Service or to spider, scrape, search, use and/or access the Platform in any other way.
Be of a commercial character without Sofia’s prior explicit written consent.
Put an unreasonable or disproportional burden of the Platform’s infrastructure or interfere with the functionality of the Service.
Be contrary to Sofia’s view of moral values or good taste.
Infringe on the rights of Sofia and/or third parties, including but not limited to Intellectual Property Rights and privacy rights.
Be unlawful in any other way, or
Damage Sofia’s interests and reputation.
5.1 Sofia is always entitled to (temporarily) shut down and/or restrict the use of (components of) the Service, the Platform and/or the Content without any prior notice and without becoming liable for compensation to you, if it deems it necessary in order to maintain the Platform, for example.
5.2 In addition to the other (legal) means available to Sofia, Sofia can always (temporarily) restrict, suspend or shut down your activities in terms of the Service, temporarily or permanently remove your Account, issue a warning or terminate or withhold the Service, without having to provide a reason or advance explanation, specifically in – but not limited to - the following cases:
If Sofia considers that your actions may damage other users or may cause you, Sofia or others to be liable in any way.
Sofia cannot be held liable in these cases.
5.3 Sofia does not guarantee the constant accessibility of the Platform and Service without any interruptions or disturbances. Disruptions to the Service may be the result of failures in the internet or telephone connection, viruses, errors/defects or other causes. In no way will you be entitled to compensation for any damage resulting from or caused by the Service’s (temporary) unavailability or (temporary) failure.
5.4 You are responsible for the purchase and/or good operation of the infrastructure and adequate telecommunications facilities (including the internet connection) required for using the Service.
6.3 No notices or statements regarding Intellectual Property Rights shall be removed, made illegible, hidden or changed.
6.4 Your actions must not infringe on Sofia’s Intellectual Property Rights for example by registering domain names, brands or Google AdWords, querying or reusing substantial parts of the Platform or Content or repeatedly and systematically querying or reusing non-substantial parts of the Platform or Content as referred to in the Legal Protection of Databases Act.
7.1 Sofia guarantees that it will provide the Service with reasonable care.
7.3 In particular, Sofia does not guarantee that using the Service will produce certain results for you, for example improvement of your study results. No rights can be derived from any results, progress reports, statistical reports or other information obtained through the Service.
7.4 Sofia is not liable for any decision based on information obtained through the Service.
8.1 Sofia will put reasonable care into the Platform’s maintenance.
8.2 Sofia does not accept any liability for damage resulting from the provision of the Service, an unlawful action or any other cause.
8.3 Sofia shall never be liable for consequential damage, including pure economic loss, loss of turnover and profit, loss due to switched, lost or damaged electronic data and/or delay in data traffic transport and immaterial damage.
8.4 Sofia is not liable for any damage resulting from a third party’s unauthorised access to or use of the Service.
8.5 The limitation of liability contained in this article does not apply in case of intentional action and/or deliberate recklessness by Sofia itself and/or its management.
9.1 Sofia cannot be held responsible for not delivering the Service in case of unforeseen circumstances or situations beyond Sofia’s reasonable control, including but not limited to natural disasters, war, actions by civil or military authorities, etc. This also includes the (temporary) unavailability of hosting services and third-party software used by Sofia and contributing to the good operation of the Sofia Platform.
9.2 In case of such a delay, Sofia can be exempted from the Agreement’s execution, provided that the execution is delayed or hindered by such a cause.
10.1 The Agreement always has a fixed term, unless otherwise stipulated in additional agreements.
10.2 If the Agreement is terminated for whatever reason, your right to use the Service lapses immediately and access to the Service is immediately denied to you and the third parties you may have given access to your Account. In case of termination for whatever reason, Sofia shall immediately remove your Account. After the Agreement is terminated, Sofia is not required to convert and/or give you any information from the Platform.
ACCO shall not store the collected data for longer than is necessary to achieve the objectives mentioned below.
The data provided by the visitor when using the Platform shall be processed in accordance with Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and with the Belgian Law of 8 December 1992 on the protection of privacy as amended by the laws of 11 December 1998 and 13 June 2005 regarding electronic communication.
ACCO is responsible for processing and using of personal data, such as name and surname, related school/university, addresses, e-mail addresses, etc. with the following purpose: admission to the Platform, Platform user management, improvement of the Platform’s functional and technical quality, learning analytics management to offer personalized learning paths and other services, and general monitoring of activities on the Platform.
ACCO shall not retain the collected data collected longer than necessary for the purposes stated above.
ACCO takes all reasonable measures to guarantee the confidentiality of the personal data provided by the user. However, every visitor acknowledges that the disclosure of personal information on the internet is never without risk. The visitor also accepts that ACCO can never be held responsible or liable for any direct or indirect damage the visitor may incur following the illegal or unauthorized use of his or her personal data by a third party.
ACCO will only process your identifiable personal data in the EEA.
Every user is entitled to access, modify, correct, transfer (if technically possible), restrict the processing of and delete his or her data or withdraw prior given consent. Notice that withdrawing permission can imply that you will no longer be able to use all or part of the Services.
You can exercise your rights by sending a request to email@example.com. Such request must clearly state what right you wish to exercise and why. It must also be dated, signed and accompanied by a digitally scanned copy of your valid identity card prooving your identity.
Although ACCO may share personal data with so-called service providers processing the information on its behalf, ACCO shall not share any data with third parties for secondary or unrelated purposes, unless otherwise mentioned at the time of collecting the information. ACCO staff or third parties engaged by ACCO are obliged to respect the confidentiality of the data on the Platform.
Where appropriate or necessary, ACCO shall provide personal data to law enforcement authorities, regulatory or other government bodies, or other third parties, if this is necessary or desirable to comply with legal or regulatory obligations or in the context of the above objectives.
Cookies are small text files stored on a user’s hard drive while the user is visiting a website, often to guarantee and optimize the use of that website.
Cookies may be placed on your computer’s hard drive when you are visiting the Platform, for the sole purpose of ensuring the optimal use of the Platform.
For further information on removing or blocking cookies, visit the following website: http://www.aboutcookies.org/Default.aspx?page=2.