Sofia contact | Sofialearn: Create Teach Learn

Contact our helpdesk

Dear Sofia user,

Can't get your head around something or noticed some flaw on the platform? Fill out the contact form below and we'll get in touch with you as soon as possible.

You might also want to consult the Sofia manual.

A quick guide on how to register, login and activate your redeem code, can be downloaded here.

Students of KU Leuven & Associatie who want to login via Toledo can consult the 'how to' here.

Having trouble adding a course?

Adding a course doesn’t take more than redeeming a unique and super secret code. Depending on the course, you will find your code:

In the textbook accompanying the Sofia course (yes, you still need these)
In the course text accompanying the Sofia course
None of the above? Then you will receive a digital-only code.

Once you’ve redeemed the code successfully, the course will appear in “my courses”.

Name

Telephone

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Your comment

Attach screenshot

Sometimes a picture says more than a few digital lines. Take a screenshot and show us what’s wrong. We can analyse your problem better when you add a screenshot.

We accept the following file types : pdf, jpg, jpeg, png, gif or bmp.

How do I take my screenshot?

On MacOS:

Hold down COMMAND + SHIFT + 3 to take a screenshot. Your screenshot will be saved on your desktop.

On Windows:

Press PrtScn to take a screenshot and it will copy to the clipboard.
Or you can use the snipping tool to capture screen shots (Snipping tool Windows)

Minimal system requirements

Since Sofia is a smooth-running e-learning platform, you don’t need extreme horsepower to use it. Nevertheless, you better leave your Commodore 64 where it is.

Your browser must have javascript enabled to be able to use Sofia. In general, we strongly advise to use the latest browser-version of Chrome, Firefox or Safari for Mac. However, here are a few minimal system requirements:

Sofia supports the following browsers:

Microsoft Edge
Mozilla Firefox
Google Chrome
Safari 10.x for MacOS.

Sofia supports these browsers only on these operating systems:

Windows 10
Windows 8.1
Windows 7
MacOS 10.9, 10.10, 10.11 and 10.12.X

The browser version Sofia supports depends on the Sofia release date. When a new version of Sofia is released we support the latest current version of Google Chrome, Mozilla Firefox and Safari for MacOS (these browsers usually automatically update whenever a newer available version is detected).

Sofia release date: februari, 2019.

Devices

Sofia is designed for limited use on tablets and smartphones only. Authors will have the best user experience on PC’s or laptops when creating courses. We discourage authoring courses on tablets or smartphones. Why fry a black angus steak on a hot brick if you have a perfectly decent grill?