Contact our helpdesk

Dear Sofia user,

Can't get your head around something or noticed some flaw on the platform? Fill out the contact form below and we'll get in touch with you as soon as possible.

You might also want to consult the Sofia manual.

Students of KU Leuven & Associatie who want to login via Toledo can consult the 'how to' here.

Having trouble adding a course?

Adding a course doesn’t take more than redeeming a unique and super secret code. Depending on the course, you will find your code:

  • In the textbook accompanying the Sofia course (yes, you still need these)
  • In the course text accompanying the Sofia course
  • None of the above? Then you will receive a digital-only code.

Once you’ve redeemed the code successfully, the course will appear in “my courses”.

Attach screenshot

Sometimes a picture says more than a few digital lines. Take a screenshot and show us what’s wrong. We can analyse your problem better when you add a screenshot.

We accept the following file types : pdf, jpg, jpeg, png, gif or bmp.

How do I take my screenshot?

Minimal system requirements

Since Sofia is a smooth-running e-learning platform, you don’t need extreme horsepower to use it. Nevertheless, you better leave your Commodore 64 where it is.

Your browser must have javascript enabled to be able to use Sofia. In general, we strongly advise to use the latest browser-version of Chrome, Firefox or Safari for Mac. However, here are a few minimal system requirements:

Sofia supports the following browsers:

  • Internet Explorer 11
  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Safari 10.x for MacOS.

Sofia supports these browsers only on these operating systems:

  • Windows 10
  • Windows 8.1
  • Windows 7
  • MacOS 10.9, 10.10, 10.11 and 10.12.X

The browser version Sofia supports depends on the Sofia release date. When a new version of Sofia is released we support the latest current version of Google Chrome, Mozilla Firefox and Safari for MacOS (these browsers usually automatically update whenever a newer available version is detected).

Sofia release date: september, 2017.

Devices

Sofia is designed for limited use on tablets and smartphones only. Authors will have the best user experience on PC’s or laptops when creating courses. We discourage authoring courses on tablets or smartphones. Why fry a black angus steak on a hot brick if you have a perfectly decent grill?

Sofia helpdesk hours

Monday - Friday from 9.00 AM to 5.00 PM.

Registration visual
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Sofia is really good, but she's even better when you use one of the browsers she loves most.

Do you want the full Sofia experience? Please consider using the most recent version from one of the following browsers:

Good news though, you don’t need Flash Player!

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Rotate your tablet and get the full Sofia experience.

Not 180° Einstein, that kind of leaves you where you left off. A 90° twist does the trick.